Information is control
CREDIT BACK aims to provide a quality service that is a true reflection of the expectations of each client and collaborator, meeting all requirements, thus ensuring total satisfaction and the long-term success of your company.
Therefore, it establishes, declares and assumes the following principles:
1 | The quality of service is the result of planned and systematic actions of prevention, detection, correction and continuous improvement in all CREDIT BACK processes.
2 | The contractual requirements, wishes and expectations of our stakeholders are the only criteria for setting the quality standard of our services.
3 | Each CREDIT BACK employee is responsible for effective quality management, in their own and others’ tasks. Those responsible for CREDIT BACK’s processes must promote the implementation of the Quality policy and objectives, verifying their execution through audits and encouraging continuous improvement in all areas.
4 | CREDIT BACK is actively committed to complying with applicable laws and regulations at all times, including environmental, labour and any other applicable laws and regulations.
5 | The implementation of this policy requires the active integration of the company’s entire human resources team. For all these reasons, the management considers motivation and training for quality to be a priority.
6 | CREDIT BACK is committed to continuous improvement, compliance with established legislation to prevent accidents in its work and that of others, and to comply with legal and regulatory requirements and other commitments that the company subscribes to, whether voluntarily or to the customer, that apply to all its activities.
Proactive and responsible management
Our model of good governance and compliance, together with the fair treatment of credit recipients, protects the good reputation of our clients.